Making Customer King And Service As Key

Mohsin Khan, Founder, Imprexis Informatics Pvt Ltd

A man who understood the gaps in the service industry, and envisioned the delivery of quality to customers, Mohsin Khan, the founder of Imprexis Informatics Pvt Ltd, started his business from a small service center and now has expanded nationwide after being in the industry for eleven years. His company has become synonymous with quality service and innovation. Imprexis Informatics Pvt Ltd looks to provide imaginative innovation to solve business issues and help companies transition into today’s computerized world.

Mohsin had a very clear layout in his head for what he wanted to achieve. Since his school days, he aspired to run his own business; with the vision to be one that will inspire others, much like how he was inspired by business-men of small and big companies when he was a mere child. Mohsin found the commitment of such people who strive and achieve, is the key that carried them through and this made a resounding impression on him. He took a massive risk when he quit his engineering degree halfway through to pursue his dreams, but his commitment towards achieving his vision always pulled him through. One of the people he was always inspired by was Neeraj Jalota, who ended up being a Co-founder of Imprexis Informatics Pvt Ltd, alongside Mohsin. The dedication, discipline, and ethics that Neeraj stands for has pushed Mohsin to strive and achieve their collective vision of taking customer service to the next level. Having observed that premier companies lose customers because of poor service while smaller companies get repeat business because of their commendable service, Moshin’s belief that customer service is the base of any industry, was affirmed. Being quick to understand that a brand might sell product to the customers once, but if a brand can provide excellent service, then the customers end up being not just satisfied, but are bound to keep coming back to the brand for more. Forming such a link between the customer and the brand and the faith of customer can be very rewarding for companies.

Faith is something Mohsin had to have in himself also over the years. When he was stepping into the industry he was not financially backed by his family and had to face a lot of ups and downs in the initial years, he had critical phases financially where he had to strive to arrange appropriate funds to keep the business alive and to give it a boost from time to time. Mohsin’s passion and commitment always paid off, as now he looks forward to taking his company to greater heights and expand globally, while helping those associated with his company to also grow.

The amount of effort Mohsin has put in has been recognized here in India as he has been showered with a number of awards such as Best Youth Entrepreneur for Customer Services in India (India Leadership Awards), Business Management & Social Services (Hindustan Express) and National Technical Olympiad Winner (LG). Now Mohsin hopes that his story can inspire others who aspire to own their own business.